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Complaint with agent

I was speaking to Daniel {edited for privacy} today about Quantum TV. I asked what incentives would be available to resign a two year contract. He said since my contract expired in December they were limited. I told him I had called several times to ask about services and that no one had told me there was a timeframe attached. He said the agents are not obligated to disclose that information. I said not providing information was the same as not telling the truth. As the phone call continued his tone was disrespectful and I felt condescending. I had just been on the phone with tech support about a router issue (A new one is being sent) and the agent was very nice. Daniel precedes to correct the answer tech support provided. I thought that was a little arrogant as he was not tech support. I have been a Verizon customer for many years with bundled services during that time. I don't appreciate that low level of service from your agent. I would like to renew my contract and upgrade to Quantum TV but believe reasonable incentives should be available to me. I would also suggest Daniel's supervisor provide customer service training for him. Customers are what keeps a company viable and in business. Thank you

Re: Complaint with agent
Specialist - Level 1

FYI these are peer to peer forums. Verizon will sometimes esculate support however.

If you want the best incentives then go into your account online under add/change services. Any offers that you qualify for will be there.

Trust me you won't get a better deal then what you can get online.