Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
I want to express my disappointment with Verizon and your Sales Reps who offer discounts and fee waivers, which end up being untrue.
On June 9th, I placed an order to upgrade my service because I had seen an ad in the paper. The ad was only for new customers, but the sales representative “Kevon” told me that I could get a faster internet for just a few more dollars a month and an installment fee. I balked at the fee. Kevon told me since I had been such a long time customer, he would waive the fee. He was said he would call me at 3 PM July 8th to take care of the fee. I received no call.
I called Verizon, spoke with 3 different people over a period of 45 minutes. Finally, a supervisor did waive 1/3 of the $90 fee. It is not about the money, but the principle of being basically lied to. Your sales practices are deceptive.
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