Complaints

[melgranby1]

Where do I issue a complaint against Verizon?  

After years of over paying for services, I have tried to reduce the costs associated with my Verizon account.  Since MAY 22, I have been undergiong unending torment from Verizon and it's getting ridiculous.  Out of sheer desperation I finally cancelled home services, waited two days and ordered the package that I wanted.  Verizon **AGAIN** failed to deliver on the install.  

I'm now in a situation with the incorrect name on my account, incorrect internet speed and incorrect TV services.  I cannot reach a single person at Verizon who can correct this comedy of errors that they have caused with my account.

I will be filing a complaint with my state attorney's office and the BBB but want to know the name of the responsible party at Verizon to contact with this complaint.

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.