Contract Renewal Agreement Not Honored

[coffeeman1]

My triple play contract ends in January. I spoke to a rep and agreed to a contract renewal this afternoon after reviewing the email figures and receiving an email confirmation with the order number. The new agreement will drop from Utimate to Extreme TV service.

Now several hours later I receive a second confirmation, same order number with a $75 increase for the same Extreme service. This is not acceptable. This is not what I greed to. Customer Support is not available till Monday. I want to resolve this immediately or I will cancel all services.

I wish to escalate this to  a Verizon Rep who can fix this issue. Please contact me via secure services asap. Thank You

[CRobGauth]

This is mainly a peer to peer support forum.

Try twitter @verizonsupport

They are 24x7

[coffeeman1]

Other customers have had their issues escalated to a Verizon Rep. That's what I'm seeking.

[coffeeman1]

My thanks to Robert, Verizon Rep, who corrected the problem.