Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
My triple play contract ends in January. I spoke to a rep and agreed to a contract renewal this afternoon after reviewing the email figures and receiving an email confirmation with the order number. The new agreement will drop from Utimate to Extreme TV service.
Now several hours later I receive a second confirmation, same order number with a $75 increase for the same Extreme service. This is not acceptable. This is not what I greed to. Customer Support is not available till Monday. I want to resolve this immediately or I will cancel all services.
I wish to escalate this to a Verizon Rep who can fix this issue. Please contact me via secure services asap. Thank You
This is mainly a peer to peer support forum.
Try twitter @verizonsupport
They are 24x7
Other customers have had their issues escalated to a Verizon Rep. That's what I'm seeking.
My thanks to Robert, Verizon Rep, who corrected the problem.