Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I had a service appointment schedule for 8-9am this morning because all my services are dead.
Called at 8:45am to verify that they were actually coming, customer service rep says yes, they'll assign any minute now.
Called at 10am becaus I hadn't heard ANYTHING.
Customer service rep says that since it's a fiber optic cable problem they wouldn't come inside, and that the techs had tried to call me to verify that it was working. Did NOT get a call or a voicemail, and cable is NOT working. Also, I live in a doorman condo in NYC. To even get access to the building, someone would've needed to call me to verify. No call.
I get put on hold.
15 Minutes later, the customer service rep now tells me the tech claims I called at 7:15am to CANCEL the appointment. Why on earth would I do that? Do hardware damages spontaneously fix themselves? I wasn't even awake at 7:15am, not to mention I called at 8:45am and was told they were still scheduled to come.
Now no one can come fix this problem until tomorrow. If they even bother showing up then.
I used to be very happy with Verizon, now that is clearly not the case.