Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Am having tremendous difficulty with Verizon customer service. I switched over in late October 2017 and it's been a nightmare ever since. My initial order was incorrect and did not include DVRs. After contacting Fios, they made changes but I had to disconnect boxes myself and return them to the store. They told me to return one, when I actually needed to return all three, resulting in two separate trips to the store. And I am still getting reminders to return my equipment. I was so frustrated that I requested a partial refund on my $100 installation fee. Fios refused.
Billing has been awful, I have to call every month to have them adjust my bill because I'm getting charged for the wrong services.
Another issue is that I was never told that I could get a refund on my prior service termination fee. I called today only to find out that it was 2 weeks beyond the window for the credit. Under the circumstances, I asked if they could make an exception. Of course I was denied.
My experience with Customer service has been immensely disappointing. I want to escalate my complaint but was told I had to write a letter ! This is ridiculous, there has to be someone with authority I can speak with.
This issue has been escalated to a Verizon agent.