Customer Service Complaints

[jcg222]

I have been trying, (unsuccessfully), to send an email complaining about Verizon Customer Service for a couple of weeks now. The funny thing is that I worked as a Verizon Customer Service Rep up until that time... Having read these forums, and having been on the other end of the phone, I have a very good idea where the disconnects are, and would like to provide some ideas. I walked out of my job, because I was ashamed of how poorly my center treated the customers. I'm sure this is not something Verizon wants to continue. Feel free to contact me at anytime. Thanks!

[rt211]

It seems the customer service reps are aware that there are no recourse for their actions.  After being frustrated for lack of information on their website, I decided to try the chat option.  I didn't want to be sold, I just needed info.  Not only was I quoted 2 different prices for the same service, I was directed to a "send email" option for my complaints...  There isn't a send email option.  Great job Jean and Johnnita, way to hide behind a chat service.  I'm sure you'll take this post as a compliment too.

[ElizabethS]

rt21 {You have received information in your private message box -- &gt . It is a small gold envelope on the upper right of the screen. Please Read.}