Customer Service HOLD time is the worst I have ever experienced

[mdellava]

I recenty switched from Cablevission to Verizon with the promise of faster internet speeds.

I found out that HBO is not part of my package, even though I was assured it was by the sales person so I have tried to call customer support several times now, and each time waited 40-50 minutes before I gave up ..

Completely unacceptable and now I want to cancel my service and move back to Cablevision ..  who has far better at customer service.

Now, If I could only contact someone to cancel my service !!!

Any sugestions 

[jonjones1]

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@mdellava wrote:

I recenty switched from Cablevission to Verizon with the promise of faster internet speeds.

I found out that HBO is not part of my package, even though I was assured it was by the sales person so I have tried to call customer support several times now, and each time waited 40-50 minutes before I gave up ..

Completely unacceptable and now I want to cancel my service and move back to Cablevision ..  who has far better at customer service.

Now, If I could only contact someone to cancel my service !!!

Any sugestions 

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Unfortunately they require you to call. If under 30 days invoke the total customer guarantee (30 days) https://www.verizon.com/home/fios-registration/

its near the bottom.

[LawrenceC]

Hi mdellava,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.