Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've trying to speak to billing about my final bill. Over the past month, I spoke to three customer service agents, four on chat, and I tried calling yesterday. I was on hold for one hour. Today I was on hold for an hour and a half between 10:30 & 12:00 PM. I called back this afternoon and have been on hold for an hour and 45 minutes thus far.
This company is atrocious.
I've hit the 2-hour mark
Screen shot taken.
This is by design. In NY the legislators are considering a law to cancel service on line or by self cancellation. Hope it passes. In the final bill situation you can logon into your customer portal I believe up to 90 days and pay it that way.
you can go to a fios store and they can also assist in your issue.
In general Verizon customer service is horrible if you run into trouble, but completely smooth if you sign into a new deal. Just like you can buy anything you like, but returning is **bleep**. I had bad experience with customer service before. These days, they mostly outsource to different places to cut cost.
So if calling customer service, be prepared to deal with frustration.