Customer Service

[Conscientious]

Verizon does not have the best reputation for customer service and they tend to hide information on how to get in touch with a higher level of customer service when there is no results or resolutions at level I .  I had a discussion today with a customer service rep. about the monoply that Verizon has with their FIOS and how this no doubt has a negative impact on howthey service their customers.  Ironically I ran accross an article published by New York Times on this same subject that sheds a lot of light on the negative and indifferent  corporate culture of the top Cable, Satellite and Wireless companies and the reason for it. 

Please follow this link if you are interested in what Wallstreet has to say:

http://finance.yahoo.com/news/customer-hall-shame-151103637.html

[Sallybobally1]

I have a feeling I am going to experience this soon...

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@Conscientious wrote:

Verizon does not have the best reputation for customer service and they tend to hide information on how to get in touch with a higher level of customer service when there is no results or resolutions at level I .  I had a discussion today with a customer service rep. about the monoply that Verizon has with their FIOS and how this no doubt has a negative impact on howthey service their customers.  Ironically I ran accross an article published by New York Times on this same subject that sheds a lot of light on the negative and indifferent  corporate culture of the top Cable, Satellite and Wireless companies and the reason for it. 

Please follow this link if you are interested in what Wallstreet has to say:

http://finance.yahoo.com/news/customer-hall-shame-151103637.html

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