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Customer service will not pick up
patient2
Newbie
‎01-03-2014 12:20 PM

I am a patient individual but totally fustrated at the fact that I cannot speak to live representative. I waited 24 minutes with nothing. Then called in new customer line and they picked up within 30 seconds and I am talking to a live representative. Verizon is shameless in how it treats it customers no wonder they push the 2 year contract. Shameless.

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Re: Customer service will not pick up
waitinggg
Newbie
‎01-03-2014 12:46 PM

I have been waiting 33 minutes...nothing yet

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Re: Customer service will not pick up
waitinggg
Newbie
‎01-03-2014 12:47 PM

Oh, and then I was disconnected...

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Re: Customer service will not pick up
tns2
Super User
Super User
‎01-03-2014 02:21 PM

Are you talking about after a transfer from the original number (1-800-VERIZON).  I have never waited more than 30 seconds for the initial pickup, and only once for more than a few minutes for a live person.  Transfers sometimes are done to areas that are not manned 24-7, which leaves you with no one answering. 

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