Customer service

[dthela]

Does anyone from corporate actually read the forums or the facebook page! Nothing but complaints about costs and service! I would be embarrassed to have a company that gets such **bleep**ty comments about it's services! Selling my stock!

[CRobGauth]

These are mainly peer to peer support forums.

And as with most forums, you will mainly see complaints.

People don't take the time to post praises in a support forum.

[dthela]

I see most of the posts are closed after verizon responds, HMMMM. They always say they are going to refer people to agents. I have already talked to 20 agents, and nothing but over 30 hrs lost on hold! If Verizon was my company There would be a lot of unemployed managers! Have you tried to call customer service??? Pleeeeez.

[dthela]

4,000 topics you handled? Do you have a lot of free time or do you work for verizon?

[CRobGauth]

The ones that respond and refer you to an agent are not Verizon employees.

They are forum monitors.

And no, I don't work for Verizon.

Just been trying to help people for over 8 years.

You never said what issue(s) you are trying to get resolved.

Spoiler