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Customer service
dthela
Enthusiast - Level 3
‎11-30-2016 06:14 PM

Does anyone from corporate actually read the forums or the facebook page! Nothing but complaints about costs and service! I would be embarrassed to have a company that gets such **bleep**ty comments about it's services! Selling my stock!

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Re: Customer service
CRobGauth
Community Leader
Community Leader
‎11-30-2016 06:19 PM

These are mainly peer to peer support forums.

And as with most forums, you will mainly see complaints.

People don't take the time to post praises in a support forum.

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Re: Customer service
dthela
Enthusiast - Level 3
‎11-30-2016 06:24 PM

I see most of the posts are closed after verizon responds, HMMMM. They always say they are going to refer people to agents. I have already talked to 20 agents, and nothing but over 30 hrs lost on hold! If Verizon was my company There would be a lot of unemployed managers! Have you tried to call customer service??? Pleeeeez.

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Re: Customer service
dthela
Enthusiast - Level 3
‎11-30-2016 06:27 PM

4,000 topics you handled? Do you have a lot of free time or do you work for verizon?

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Re: Customer service
CRobGauth
Community Leader
Community Leader
‎11-30-2016 08:17 PM

The ones that respond and refer you to an agent are not Verizon employees.

They are forum monitors.

And no, I don't work for Verizon.

Just been trying to help people for over 8 years.

You never said what issue(s) you are trying to get resolved.

Spoiler
 
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