Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
We currently have Fios TV, internet, and phone. I called today to upgrade from regular Fios TV to the Quantum Fios. The reason I called instead of doing it online was to verify that I understood ALL of the charges and changes that would be made before I decided to do it. The customer service rep verified that my hardware charges would increase by $1 per month total (for 3 DVR's) over what we currently pay. I verifed that the bundle price for the services would remain exactly the same. I also asked, twice, if there were going to be ANY additional charges, like upgrade fees, etc, for making the change. I was told very clearly that I would not incur any other charges. But when I received the confirmation email a few minutes later, it said I would be charged a $35 "upgrade fee". So I called back, and explained the situation to another customer service rep. He said basically that since the other rep didn't make a note of it on the account, I could either pay the fee or cancel the order. I asked to speak to a supervisor who could remove the charge, since I was clearly told I wouldn't have a charge. He said someone would call me back within 30 minutes, but they wouldn't remove the charge. It is now 1 1/2 hours later, and surprise, no one has called. Beware of the lies!!!!!!! If you change your service, make the rep document it and send you an email before you hang up the phone. What crappy customer service. We're thinking of changing carriers.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.