Damaged Utility Box
ullrichgwa
Enthusiast - Level 1

Hello. I have a verizon utility box in my front yard that was knocked over during last night's storm and wires are exposed. Who do I contact to take care of this? I do not have a Verizon account.

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1 Solution

Correct answers
Re: Damaged Utility Box
Verizon_Support
Customer Service Rep

Hello! Per your private support case this issue has been resolved. Please let us know if you need anything else.

-Mitchell

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Re: Damaged Utility Box
LawrenceC
Moderator Emeritus

Hi ullrichgwa,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Re: Damaged Utility Box
Verizon_Support
Customer Service Rep

Hello! Per your private support case this issue has been resolved. Please let us know if you need anything else.

-Mitchell

Damaged Utility Box
PWCSgt
Newbie

The utility box cover in my front lawn has been damaged and there is now a hole in my lawn.  The utility box is underground and the flush mount cover (appears to have been about 12" by 12") has fallen into the box.  It now presents a significant safety hazard.

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Re: Damaged Utility Box
LawrenceC
Moderator Emeritus

Hi PWCSgt,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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Status changed to: resolved
Verizon_Support
Customer Service Rep

ticket created to repair issue

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Re: Damaged Utility Box
ascooke82
Newbie

Hello. I have a verizon utility box in my front yard that has fallen over and wires are exposed. We are unable to balance/set it back up steady and there are at least fifteen (15) kids in the surrounding houses all under the age of 10. This presents a MAJOR safety hazard. Who do I contact to take care of this immediately? I do not have a Verizon account. It's located on the southeast side of Bloomsbury Dr., Kyle Texas 78640. Thanks!

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Re: Damaged Utility Box
ElizabethS
Moderator Emeritus

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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Re: Damaged Utility Box
tkasden
Newbie

who do I contact to address this issue 

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Re: Damaged Utility Box
KH-OrnEsh
Moderator Emeritus

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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