Unfortunately Verizon provides no good way to report these types of issues so I am posting to the forum! There is an open switch/utility box (see picture) in the neighborhood. It appears the locking mechanism is broke because the wind continuosuly blows the doors open. This box is right next to the bus stops where children/teens are being let off and they have messed with this box in the past. There is a notice on the box that says "Property of Verizon. In an emergency call 800-275-2355". I called that number to report but the message is "This is a non working number". I've called the only number available for Verizon, their standard customer service line which continuosly assumes you must be calling about a personal account.
BTW, I did call customer service and they opened a repair request but then I get a message saying they tested my line and found the problem to be resolved (after spending 5 minutes trying ot explain to the rep that the problem was with VERIZONS SWITCH BOX... not my personal account/device). I also tried via chat and a different customer service rep still did not understand I was trying to report that VERIZON has an unsecured peice of equipement.
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