Dangerous situation - Wires down across two driveways (still have service)

[Didroth]

The Verizon Fios wire from the pole to my home is down across my neighbor's car and across my driveway.   I still have service as there is no break in the wire, however it is a problem because when I log the issue to get a repair ticket the automatic system does not detect an outage so I can't get through to log the issue.   My neighbor does not know if it safe to drive his car and I won't be able to get my driveway plowed.  Please help!

[jonjones1]

Try this link. Might be the same reporting system

http://www.vzdownwire.com