Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
Deceased account holder
mmh121324
Newbie

My grandmother passed away and the account is in her name. Can we put the account in our name and keep her number?

0 Likes
Re: Deceased account holder
gs0b
Super User
Super User

This is a peer-to-peer forum.  This means you're talking to other Verizon customers.  You'll need to contact Verizon to find out the answer to your query.  Use the "contact us" link at the bottom of this page.

I know someone who looked into changing the account holder when their spouse died.  At that time, Verizon wanted to charge a fee to process the name change.  I've no idea if that's still true or if you can even do it if you're not a spouse of the account holder.  Again, best to call Verizon and ask them.

You might also consider moving the phone number to VoIP provider.

Good Luck.

0 Likes
Re: Deceased account holder
walt178
Specialist

This is a peer to peer forum.  You need to contact Verizon Customer support.

Use the "Contact Us" link at the bottom of the page or call 1-800-VERIZON

0 Likes