Moved to an apartment 8/2016 and started Fios services. Purchased a home and moved end of 4/2016. We cancelled the account at the end of April 2016 and opened a new account in May 2017 @ our new address. We were initially planning to switch to Time Warner, but Fios internet is superior (this is the reason they closed our old account and needed to open a new account rather than transferring service).
We moved to our new address 5/2017 and since then have been using Verizon Fios. At the end of August of 2017 I received notification from IC System that the account was overdue and had gone to collections. I contacted Verizon, they explained the bill was an amount from this old account that was never paid. I reviewed the validity of the bill and paid it on the spot $158.45 once the customer service advisor explained where it was coming from. I could not understand why the bill never surfaced since we still have Verizon.
IC Systems had the debt since August 19th, I spoke with Verizon 9/5/17 paid it, and it posted 9/8/17. Now my credit report states failure to pay an account.
My frustration is that the first notification of delinquency was from a collection agency despite having an active Verizon account. Second, the account was with a collection agency for <30 days and now reported on my credit report despite being told that it would not be reported! Please help.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.