Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Did not receive refund after 1.5 months
angry-customer
I returned an unopened phone to verizon. After receipt was confirmed, over the course of the following 1.5 months, the 10+ verizon customer reps either told me it would take a month/they aren't sure/tell me someone else will research my case and follow up with me but never do. I'm very frustrated with Verizon's customer service. Can someone help me?
Tags (1)
0 Likes
Re: Did not receive refund after 1.5 months
LawrenceC
Community Manager
Community Manager

Hi angry-customer,

Is this a  cell phone you returned?

0 Likes
Re: Did not receive refund after 1.5 months
angry-customer

Hi Lawrence,

Yes, this is a cell phone that i returned. Can you help me track the refund? Thank you.

0 Likes
Re: Did not receive refund after 1.5 months
LawrenceC
Community Manager
Community Manager

Hi angry-customer,

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

0 Likes