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Didn't get refer bonus

My friend got Fios triple bundles using my referal message 3 months ago. I didn't get any message from Verizon about my referal status until now. Did anyone receive the refer bonus suffessfully?

Re: Didn't get refer bonus
Community Manager
Community Manager

Hi JerryC1,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.