Discovery+ is impossible to cancel

[smartcooki]

My free year subscription period for Discovery+ is expiring and I've tried to cancel in multiple ways -- it's impossible. Please help!

I spent 1 hour via Chat in the app and the rep said they don't have a way to cancel it. What? Why? How?

Both instructions on the website to cancel are impossible to follow because the stated buttons do not exist. 

Instructions 1: "Manage Subscription" does not exist on the main page of the Fios account.

Log into My Verizon or the My Fios app. Choose Manage Subscription, then under Pick your Streaming Services, click or tap the discovery+ tile to remove your

Instructons 2: "Apps & add-ons" does not exist under Account anywhere else on the Fios website or in the app

• From a web browser, sign in to My Verizon .
• From the My Verizon Home page, navigate: 

  Account

  Apps & add-ons
• Click Apps & add-ons overview .
• From the 'My Add-ons & Apps' section, click the 

  More icon  in the 'discovery+' section.
  If necessary, click See All  from the 'My Add-ons & Apps' section then from the 'discovery+' section, click Manage Subscription
  

[LawrenceC]

Hi smartcooki,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.