Disney+ Free Promo not given

[Hoos83]

I got new fios internet through Verizon on 5/6/20. The free Disney+promo was part of the sign-up on their site when I ordered service. I never got an email to start my promo and now customer service is telling me it was NOT an offer at the time I signed up! Multiple articles online confirm the offer ran from Nov to June 1 2020. And it was 100% there online when I ordered this service, I read the info over multiple times! The exact same promo that is up now. Can someone please help me get the service I ordered or credit my account for the savings I was supposed to get for my free Disney+?

[LawrenceC]

Hi Hoos83,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.