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Does Verizon really appreciate loyal customers?
truth11
Newbie
‎01-31-2020 10:10 AM

Verizon needs to do more to assist their existing loyal customers  in keeping  their bills at a descent price. Do not wait until my contract is about to be over to give me a price just to try and keep me. If you really appreciate my loyalty please show it even before my contract is about to be over.

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Re: Does Verizon really appreciate loyal customers?
CRobGauth
Super User
Super User
‎02-01-2020 07:53 AM

Why should they offer you a better deal when you are under contract?
That is the purpose of the contract.

You both agree to certain services for a particular price.

BTW, you can change you TV package while under contract with no penalty.

Just can't remove it.

And it is common for most service providers (not just cable) to offer better deals to new customers vs existing ones.

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Re: Does Verizon really appreciate loyal customers?
spirit12
Newbie
‎03-28-2020 04:57 PM

Nope. been a customer for over 15yrs Price keeps going up!! No INCENTIVE TO STAY WITH THEM..I will be leaving shortly..

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