Downed Verizon Wires - How do we get assistance?

[Calen1269]

There's a Verizon wire down in front of our house.  Call wait times are > 1hr, and we were disconnected when we called to report it.  Followed suggestions & link to downed wire assistance from another thread,  which led back to the original online customer service we'd already explored.  Are there any other options for reporting this??? 

[jonjones1]

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@Calen1269 wrote:

There's a Verizon wire down in front of our house.  Call wait times are > 1hr, and we were disconnected when we called to report it.  Followed suggestions & link to downed wire assistance from another thread,  which led back to the original online customer service we'd already explored.  Are there any other options for reporting this??? 

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I would call your town, city, villages department of public works or engineering department. They can help. Or if it really is a hazard call your local police department and get a copy of the report Incase later Verizon gets dinged. Also be sure it’s a Verizon line 

[KH-OrnEsh1]

This issue has been escalated to a Verizon agent.