Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Back in October, the FIOs line was damaged due to the original installer literally winding the line around the trunk of a small bush next to the ONT. Over time the bush grew and the line became entwined within the bush. Eventually it broke and I called in a trouble call. I showed the original tech who answered the call how it broke and he indicated that usually their's no charge to fix stuff like this. He laid in a temporary line. Eventually, a new line was buried, although it's is only buried about 2-3" below surface and is definitely not to code.
Today I received a bill for 290.28 for "verizon cost to repair". No one at the phone number on the letter/bill knows how to dispute this. I was never presented with an estimate before repiars were attempted and it is Verizon's responsibility to maintain the lines up to the house AND ensure that they are installed correctly.
Who can I contact to dispute this bill?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.