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ECHO redemption issue
LindyAMB
Newbie
‎02-02-2019 11:39 AM

I signed up as a new FIOS customer the beginning of December.  So I finally was able to redeem the amazon prime for a yr but the echo still hasn't come.  I called numerous times & they keep telling me it's coming...  it is now Feb. & I don't want to lose the offer.    Can someone help me out please?  Thank you...   

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Re: ECHO redemption issue
LawrenceC
Community Manager
Community Manager
‎02-02-2019 01:27 PM

Hi LindyAMB,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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