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ECHO redemption issue

I signed up as a new FIOS customer the beginning of December.  So I finally was able to redeem the amazon prime for a yr but the echo still hasn't come.  I called numerous times & they keep telling me it's coming...  it is now Feb. & I don't want to lose the offer.    Can someone help me out please?  Thank you...   

Re: ECHO redemption issue
Community Manager
Community Manager

Hi LindyAMB,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.