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When establishing service under the 24 month contract I specifically asked about what happens if we move to any area that isn't serviced by Verizon. The reason for my question was: 1. We just moved from a community that is proprietary to Bright House. 2. We rent and our lease is only one year. I was told that in the event either happened we would not have to pay early termination.
Fast forward 5 months and my husband was let go from his job. After 4 months of being unable to get employment we became homeless and was forced to move in with family. When I called to cancel our service I was told that if we could reestablish our service within 90 days no termination fee would apply.
Thankfully my husband was able to find employment so I called to have the service switched. Now I find out they don't service this area. They still are demanding we pay the early termination fee. I have read several other posts about this same issue. It seams as though they are supposed to lie about this, knowing full well it won't be honored. Wouldn’t this fall under false representation?
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.