Error message when I try to pay my bill

[TheJudge2014]

I have been trying to pay my bill online for five days.  Every time I hit submit, I get the error message:

We are currently experiencing difficulties with this payment application. Please try again later or use an alternative method of payment. We apologize for this inconvenience.

And I go round and round trying to find some way to ask for help with this.  I can't find any way to contact Verizon.  I click on the link that's supposed to show me where to mail the bill and the pop-up window just says "Verizon" with no address.  I called to make a payment by phone and there's a fee. I don't think I should have to pay a fee to pay my bill because the site has a bug.

Someone please help!

Thank you.

[LawrenceC]

Hi TheJudge2014,

Sorry you are having difficulty paying your bill. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[TheJudge2014]

Thank you!