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Expired Prepaid card replacement

I have a $250 prepaid rewards card that expired.  According to my card agreement I can get a new card for free if it expires but the number I am to call does not provide a way to do this nor a way to speak to a person.  Meanwhile, Verizon is taking a service fee out of the account every month.  Could you please give me a way to get a new card?


Re: Expired Prepaid card replacement
Community Manager
Community Manager


Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.