FIOS Bundle Promotion Trap = Not A Free Tablet

[CCV7017]

In Feb 2015, I called Verizon and spoke with a Sales Rep with a 2 years term agreement of FIOS Bundle.

I was original told that I will receive a certificate with free a Tablet 30 days after FIOS installed.

After 2 months, I still haven't received the certificate, and then I started calling FIOS Customer Service and I spoke with few Agents inclued 1 or 2 manager. they all either transferred or referred me to different departments, even worse was they denided there was no such a FIOS promotion with a Free Tablet and without 2 years term wireless activation. One awful lady even insulted me and blamed on me the possibility of language barrier when I placed order with the Sales Rep.

Yes, English is not my first language and I have dialogue accents, but do you think I am not able to understand if the Sales Rep really explained to me, " In order to receive a Free Tablet, there is requirement of 2 years contract agreement with Wireless activation ".

My Final Conclusion is this is a trap, and I am a Pig, I was fell in the trap now, and I am being eaten, my meat is being cutting.

They already planned the meal, I will be on the plate soon, spoon, fork, knife and napkin have been set on both sides of the plate.

AWWWWWWWWWWWWWWWWFUL

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

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