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False Charges for Returned Equipment

I checked my account and it says I have a $190 charge on my account if I did not return my equipment by 7/17. I went to the verizon fios store on 7/5 and returned the requested equipment. Why am I still being charged???

Re: False Charges for Returned Equipment
Super User
Super User

This is mainly a peer to peer support forum.

Did you get a receipt?

It has been reported before that it can take a bit of time to work its way through their system.

Receipt is your best defense.