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Fios Echo Promotion is a fraud

I have called fios several times and had it escalated several times. The Fios Echo promotion is a fraud. No one can or will help us. We were promised call backs that have never happened. Will we EVER get our Echo? EVER????

Re: Fios Echo Promotion is a fraud
Community Manager
Community Manager

Hi boohermj,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.