Fios/Echo Promotion

[MrsToliver]

I signed up with a Fios promotion that includes Amazon Prime and Echo. The link in the email that comes to redeem your echo goes to your account but there's no option to redeem. When I try to access the email now, it’s blank. I've seen this posted multiple times by other customers who have the same issue, ao I’m beginning to wonder if this is a scam. I too have called customer service to no avail, and will be taking this matter to Twitter and local media outlets if I do not receive a response and resolution within the next 7 days. 

[LawrenceC]

Hi MrsToliver,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.