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Fios Internet - $50 Amazon gift card never received

I signed up with Fios Internet in January 2019 when they promised a $50 Amazon gift card, but the card has never come to my email (I registered to receive it by email) or by any other ways. Even worse, I have contacted them four times, and each time either they said the gift card would be sent soon, or they would forward the issue to the appropriate groups. I've kept all the online conversations with them, and each next time I pasted the previous conversion, but they have never cared to resolve the issue. It's hard to believe that big companies like Verizon do this kind of things, but unfortunately some of them do.

Re: Fios Internet - $50 Amazon gift card never received

Hi Hokai,

Your issue has been escalated to a Verizon agent.  Please check your Private Message Inbox for a message from Verizon_Support.  You can find your Inbox by clicking on your username at the top right corner of this page.  Please direct all correspondence concerning your issue to the agents who will be assisting you privately.