Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone. OR get iPhone 13, on us for a limited time. With Select 5G Unlimited plans. Buy now
end of navigation menu
Fios cable still not buried after almost 5 months

I see this is a common topic but cannot find a way to get it resolved... I had my Fios installed in early April 2018 with the statement that the cable would be buried in a few weeks. It has now been a few MONTHS and the cable is still not buried. It’s starting to get damaged and is a nuisance to mow around. I know utilities have to come check before it can be buried, but how is it ensured they’re notified? This seems extreme in terms of time..,

Re: Fios cable still not buried after almost 5 months
Community Manager
Community Manager

Hi JewelE331,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.