I just had the most upsetting time with fios.com/fios/2zm. I had put a renewal offer with Verizon by phone 2 days ago and then today received an offer for $100 Verizon card and one premium network channel upon renewal. I spoke with a rep (Stannis) who told me he would have to cancel my pending order to see if I was available for the new offer. I related to him that I did not want a higher payment but if I could renegotiate my deal as it is for the same price with the offers received in the mail I would be interested. He assured me that if he canceled my order and I did not like the new offering he would reinstate my original offer. He couldn't match my price but offered me faster internet speed, a free router and a premium channel for approximately $14 more a month. I didn't want a bigger bill so I told him to reinstate my original offer. He came back and said it was no longer available. I asked a few times to chat with a supervisor/manager but to no avail. He would not connect me to someone. BEWARE of these offers and promises not kept. He said because I was eligible for the offer but refused the higher monthly payment he couldn't give me the original offer. I'm so angry I'm shaking.
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