Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I switched to Fios from Comcast last Fall. Since this change, it has been a nightmare. I have had to call over 15 times since January for billing, service and general hardware problems. Every call has been documented and the service has been horrendous.
I returned my Gateway router in January, still have the documentation. However, I continue to get billed $10.00 every month for a router I do not have. I've called every month about this problem and each time I'm told a "ticket," will be submitted to rectify the mistake.
It's July 26th...over 7 months since I returned the router and still the same problem. I went to the store that I returned the router to today. I actually spoke to the same person that helped me in January. She called the Fios 800# and HAD ME TALK TO MORE PEOPLE ON THE PHONE TREE!!! The woman in the store and the person on the phone said they could not do anything. Another "ticket," submitted; this has proven to be a completely useless process.
I've wasted dozens of hours on this problem for half a year. The saleswoman and the store attendant are both having complaints filed against them as well. I WANT OUT OF THIS CONTRACT - FIOS FRAUDULENTLY SOLD ME SERVICES THEY CANNOT PROVIDE ON A REGULAR BASIS AND CONTINUES TO BILL ME FOR EQUIPMENT I DONT HAVE!
As I type this I'm on the phone with 800 support because the cable is down. The guy disconnected me for no reason - this service is brutal.
Guarantee some employee reads this message and doesn't even react. They don't care. I have no idea what the point of these message boards is, but if your on the fence about this service, run!
Comcast was so-so, but I regret having changed.