Gave wrong info to automated service follow up

[BillA3817]

We just received a follow up call checking on customer service from yesterday andaccidentally pressed the wrong button to indicate if he was satisfied.  He meant to indicate YES, and the service came from Ramesh.  Ramesh was beyond excellent - he was very patient, very thorough and very helpful.  In the end, the problem we were trying to solve turned out not be Verizon's issue, but a router hardware issue, but Ramesh tried everything he could to fix it for us.  We didn't want a bad mark on his effort since he tried so very hard, and since the automated phone call wouldn't let us correct our error, nor get to an operator, and since we've been unsuccessful trying to send this message through the website, we're trying to resolve it through Facebook and this Forum, since there didn't seem to be an appropriate place through the Contact us/Help Desk.  Thank you.