Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I recently upgraded my router and extender. After I set up my new equipment I packed the old equipment into the box the new equipment came in. I used the return label that came with my new equipment to mail back the old equipment. I then dropped it off at the UPS store.
Thought I was done till I got a email stating that I still need to mail back my old equipment. I contacted customer service and was assured that they received it. A few days passed and I got another email stating that they still haven't received my old equipment. I contacted customer service again but this time they said they have no record of receiving it.
How do I resolve this? I don't have the receipt from the UPS store.
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