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Getting email notices to return equipment or pay a fine.

I recently upgraded my router and extender. After I set up my new equipment I packed the old equipment into the box the new equipment came in. I used the return label that came with my new equipment to mail back the old equipment. I then dropped it off at the UPS store.

Thought I was done till I got a email stating that I still need to mail back my old equipment. I contacted customer service and was assured that they received it. A few days passed and I got another email stating that they still haven't received my old equipment. I contacted customer service again but this time they said they have no record of receiving it.

How do I resolve this? I don't have the receipt from the UPS store.

Re: Getting email notices to return equipment or pay a fine.

Hi nassarsammy,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.