Gift Card Promotion

[vjewski]

We signed up for verizon fios in spring of 2021. At the time there was a promotion running which included 2 $100 gift cards after 60 days of service. After the 60 days I went into my account and redeemed the promotion and was supposed to receive the gift cards via email within 24-48 hours. They never came. I called customer service A week or so later and was given the run around and told to try to redeem them again. This would not work as they showed that they had been redeemed and were " processing". I was assured multiple times that I would get these gift cards still. I tried to reach out to the gift card center but they were having issues of their own and were not in service. This lasted weeks. When I reached out to verizon again they assured me I would receive these gifts cards still. I was promised that my account was escalated and that as soon as they were back up and running I would receive a phone call to resolve this issue. After an additional couple of weeks I decided to try again and the gift card center phone number was now working again. Though I had never received a phone call. At this point I held on the line for over an hour and then was hung up on, not even given the chance to speak to a person. I reached out to customer service again and was told that this is an issue going around that others are also having. This agent told me that I would be escalated to a supervisor who is helping handle this issue. I was to be sent an email by this supervisor and I would be getting my gift cards in the mail. I am yet again still waiting to be contacted. No emails. No phone calls. No gift cards. How do I get this taken care of?

[LawrenceC]

Hi vjewski,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.