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Gift card link not working

I have the same problem I got a referral from a friend to change to Fios and I got the service. I received the email that is time to redeem my cards but the link does not work and even worse my friend who referred me have not received any email to get his card neither.

Re: Gift card link not working
Community Manager
Community Manager

Hi LiVe2606,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.