Gift card redemption link not working

[tirednoodles]

Last week I got an email saying I could redeem the $50 gift card that came with my Fios installation after 65 days. The link given just brought me back to my home Verizon page with no clear next step or even mention of redeeming the gift card. I chatted with a Verizon agent for at least an hour who said they created a ticket for my issue and that I would get an email in 3-5 days to redeem my offer. Going on 6 days later and I've heard nothing from them. I just want the gift card I was promised as part of the promotion deal I signed up for. Very very frustrated with this entire situation.

[LawrenceC]

Hi tirednoodles,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.