I received my email after 65 days of service with FIOs and cannot redeem my products. At first the link in the email sent me to the page that told me my redemptions aren't ready so I was only able to "learn more" and now they're completely missing and no links assist with this topic even though everyone seems to have the same issues.
Hi azoem,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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