Ground utility box cover missing

[VZnocus]

Hi.  I live in NJ.  I am not a Verizon customer.  There is a Verizon in ground utility box located in my front lawns. Because of the recent storms (Ida), the box cover has disappeared (likely floated away).  I called Verizon and a ticket was supposedly created.  Three days have passed and still has not been fixed.  I am particularly concerned because exposed hole is right next to the sideway and therefore poses a serious safety hazard. Can you please help escalate to priority repair please.  Call center representatives are polite but I don’t think they fully appreciate the potential gravity of the situation.  Thank you.

[kh-gary]

Hi VZnocus,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[VZnocus]

Thank you.  Contacted Verizon via Twitter.  Logged ticket.  Took a few days — general fios guys don’t have replacement part on this.  So another ticket created for a specialized crew thy does.  In the end everything got resolved.