Guessing games and troubleshooting by customers

[Fiosordish]

A one week and counting! More than 30 hours of phone waiting including troubleshooting and repeating the same steps with online tech support, customer service and running back and forth between modems and boxes, unplugging and replugging! I get please allow us some time to contact our &quot;network team&quot;!<br>That's funny every day I get a new team maybe soon we will get to resolve a simple issue! Verizon service and lack of service and team work around the organization. Each team push to the other while the client is waiting to get an issue resolve so he can use what he is paying for

[ElizabethS]

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

[Verizon_Support]

Hello, 

We hadn't heard from you on your Private Support case. We hope you were able to find resolution to your issue.

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,
-Amanda_M 

[Fiosordish]

This issue is not resolved and still pending will request credit for the bill until they fix it

[LawrenceC]

Hi Fiosordish,

We have reopened your private support case.  Please access your case by following the instructions posted above.  The support agents cannot begin assisting you with this until they hear from you.

[Verizon_Support]

Hi Fiosordish,

         We're happy to help but cannot do so without your account information. In order to keep this information private, please check your Private Support Case for directions on how to communicate with us securely.

-Adam_VZ

[Verizon_Support]

Hello, 

We hope you were able to find resolution to your issue. Since we have not heard back from you, we are closing out your support case. 

If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.

Thanks,

-Amanda