HORRENDOUS Customer service

[WPB1]

2 weeks of incompetence and now 24 straight hours of my life wasted . The sheer inability of the “agents” to actually understand the service options available approaches the very limits of the unbelievable . A very simple renewal , after 13 years as a Fios subscriber , has become the final nightmare , relentlessly  driving me to the “other” provider in my area . Upselling is the only concern . I have been treated poorly by Verizon for the last time.

I now must endure the significant hassles associated with terminating Verizon and moving to the “other” provider in my area . I simply can not maintain and sense of self respect after being lied too, manipulated and generally disregarded and unworthy of courteous and competent treatment .

[LawrenceC]

Hi WPB,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.