Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Hard Credit Check by Verizon FIOS

I ordered Verizon Fios service last week and expressly selected the check box to deny a credit check in exchange for providing a deposit. I also did not provide my SSN. I proceeded through the order and today received a notification from my credit monitoring service that a hard inquiry had been made on my Experian account by Verizon East. I subsequently called Verizon asking to have the fraudulent inquiry removed from my credit report. I was transferred to the department that handled credit inquiries I was hung up on.

How do I go about having this fraudulent credit inquiry removed from my records?

Tags (1)
Re: Hard Credit Check by Verizon FIOS
Community Manager
Community Manager

Hi harisNJ,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.