Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
Hazardous wires exposed

Hello, There are Verizon wires exposed in my backyard.  We have a contractor trying to do work.  Every other utility company has responded and addressed the issues with their wires.  Verizon is the only one who has been completely unresponsive.  I have called customer service to no avail.  Please advise.  We are in Silver Spring, MD

Re: Hazardous wires exposed
Super User
Super User

What wires are exposed?

Typically nothing from Verizon would be hazardous.

Did you get an answer from customer service? What did they say?

Re: Hazardous wires exposed

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.