Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
Two years ago when I renewed the Fios Bundle package I had an issue with Verizon raising my monthly bill each month until I filed a complaint. The agreed upon rate was not what I was receiving. Once the Verizon Executive Relations Team contacted me and worked out a feasible package I was satisfied. Two years forward....I knew my montly bill would be getting higher once my package was expiring so I called and got a good deal on a 2 yr renewal package with 3 STB and 2 Digital Adapters. I had noticed that On-Demand movies, especially Premium, were HD so I wasn't able to watch them. I contacted Customer Service and spoke to an agent about trading in one of my adapters for an HD STB. The trade off price would be an increase of $4 per month. I picked up the HD Box at a Verizon store and returned one digital adapter. I was being charged $18.99 for 3 standard STB and $7.99 each for the adapters. When I received my next bill (May) I saw that Verizon cancelled my 3 STBs and then reinstated them at a higher charge (+$5) per month. When I had chatted with an agent to order the HD box, I had asked if there would be any increase other than the difference for the HD box and was told no. There was no warning or info about the increase in the charge for STBs. The order notice I received did not show the increase, however, I now have it and am not happy about it. Verizon said one thing and did something else. When I went to my order details to check on the information, it is no longer available. I did, however, make a copy before the info was deleted. I contacted Customer Service about the increase from what was quoted and was told nothing could be done about it. Seems like I've heard that store before. Are there any thoughts on getting a resolution?
Too long to quote...
why not contact executive escalations again? You did keep the number, I hope?
that would be your best course of action.