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Hold time 2:45 and counting for Customer Service

Never got my scheduled call back and have been sitting on hold for almost 3 hours waiting for support. It is regarding Verizon billing error and cannot be done via chat or online. Why is the hold time 3+ hours right now???

Re: Hold time 2:45 and counting for Customer Service
Community Manager
Community Manager

Hi vw54321,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.